Help Center
What would you like to do?
Shipping & Delivery
How can I track my order?
Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the progress of your shipment on the carrier's website or through our order tracking page. Please allow a few hours for the tracking information to be updated.
How long will it take to receive my order?
Estimated delivery times are as follows:
- North America: 5-15 business days
- Europe: 5-15 business days
- Asia: 5-17 business days
- Australia and Oceania: 5-17 business days
Please note that actual delivery times may vary due to factors like customs processing or carrier delays.
What if my package is lost during transit?
In the unfortunate event that your package is lost in transit, Devicean will assist you in locating it. If the package cannot be found, we offer a full refund guarantee.
Order & Purchases
What payment methods do you accept?
We accept various payment methods, including credit cards (Visa, Mastercard, American Express), debit cards, Apple Pay, Shop Pay, Amazon Pay and other secure online payment options. At checkout, you can choose the payment method that suits you best.
Can I cancel or modify my order after it has been placed?
If you need to cancel or modify your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request. However, please note that once an order has been processed and shipped, it may not be possible to make changes.
How can I contact your customer support team?
You can reach our customer support team by visiting the "Contact Us" page on our website. We provide various contact options, including email, phone, and live chat support. Our dedicated team is ready to assist you with any questions, concerns, or technical issues you may have.
Returns & Refunds
How long do I have to return an item?
You can request a return within 14 days of receiving your package. Please contact us at help@devicean.com to initiate the return process.
What should I do if the product I received is damaged or incorrect?
If you receive a damaged or incorrect product, please contact us immediately at help@devicean.com. To expedite the resolution process, please include photos or videos clearly showing the issue when you reach out to us.
How will I know the status of my refund?
Once we receive your returned item, we will inspect it and notify you of the refund status. You will also receive an ARN (Acquirer Reference Number) code, which you can use to monitor the refund amount in your bank account.
Who covers the cost of return shipping?
Customers are responsible for return shipping costs unless the return is due to an error on our part, such as sending the wrong item or a defective product. Please note that the shipping cost will be deducted from your refund.
How do I contact customer service for further assistance?
For any additional questions or assistance, please reach out to our customer service team at help@devicean.com. We are here to help ensure your satisfaction with Devicean products.
