Help Center

Most orders arrive within 5–10 business days after shipment under normal circumstances. This is our standard delivery time.

In rare cases, such as during peak seasons or due to unforeseen circumstances, delivery might take longer. However, if your order is not delivered or remains stuck in transit for more than 45 calendar days after shipment, we will issue a full refund automatically — no questions asked.

Yes! Once your order ships, you’ll receive an email with a tracking number and link to monitor your package in real time.

If the carrier confirms your package is lost, we will process an immediate full refund automatically.

Yes, orders with multiple items may arrive separately, each with its own tracking number.

If the issue is caused by us or the carrier (e.g., incorrect address entry), we guarantee a full refund or replacement at no cost to you.

Shipping is a flat rate of $3.99 on all orders. Orders over $50 qualify for free shipping to over 40 countries.

To make your checkout experience as easy and secure as possible, we accept a variety of trusted payment methods, including:

• Credit and Debit Cards: Visa, Mastercard, American Express, Discover, JCB, Diners Club
• Apple Pay
• Google Pay
• Shop Pay
• Amazon Pay

Plus many other reliable online payment options. Rest assured, your payment information is always handled with the utmost care and security. We’re here to help every step of the way!

We understand how frustrating it can be when an order is canceled, and we're here to help. There are several reasons why this might happen, including issues with payment processing, inventory availability, or shipping concerns. Please rest assured that we are committed to resolving any issues as quickly as possible. If your order was canceled, you should have received a notification with more details. If you have any questions or need further assistance, our customer support team is here for you and happy to assist!

If you need to cancel or modify your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request. However, please note that once an order has been processed and shipped, it may not be possible to make changes.

You can reach our customer support team by visiting the "Contact Us" page on our website. We provide various contact options, including email, phone, and live chat support. Our dedicated team is ready to assist you with any questions, concerns, or technical issues you may have.

Returns are accepted within 14 days of delivery for any reason — whether you’re unsatisfied, or the item is damaged, defective, or incorrect.

Return shipping is free for damaged, defective, or incorrect items (our fault). For returns due to dissatisfaction, return shipping fees may apply.

Email help@devicean.com or log in to your account to start a return.

Refunds are processed within 5–7 business days after we receive and inspect your return.

We don’t offer direct exchanges. Please return your item and place a new order.

If your order hasn’t shipped, contact us immediately to update the address. After shipping, we’ll try to work with the carrier to redirect your package if possible.

We guarantee a response within 7–24 hours at the latest.