Baseus 100W USB-C Retractable Charging Cable

Shipping & Delivery – Reliable & Guaranteed

At Devicean, we believe great service doesn’t end at checkout. That’s why we’ve designed a shipping experience that’s transparent, dependable, and worry-free — wherever you are.

Order Processing & Shipping Times

• Order Processing: We carefully prepare and dispatch your order within 1–3 business days (Mon–Fri, excluding holidays).
• Estimated Delivery: Most orders arrive within 5–15 business days after shipment. You'll receive a tracking number by email as soon as your order ships.

Shipping Rates

• We charge a flat rate of $3.99 on all orders.
• Enjoy free shipping on orders over $50 to 40+ countries worldwide.

Multiple Shipments

• Orders containing multiple items may be shipped separately to speed up delivery.
• Each package will come with its own tracking number for your convenience.

Delivery Issue Protection

At Devicean, your satisfaction is our priority. We understand that sometimes deliveries can face delays, get lost, or be sent to the wrong address — and that’s why we fully protect you against any such issues.

Here’s how we keep you covered:

• Most orders arrive within 5–15 business days after shipment, which is our standard delivery window. However, in rare cases, delays can happen due to weather or carrier backlogs. If your order hasn’t arrived within 45 calendar days of shipping — even if the carrier hasn’t officially marked it as lost — we’ll consider it lost and issue a full refund automatically, no questions asked.
• If the carrier confirms your package is lost or misdelivered, we’ll provide a full refund immediately.
• If your package is delivered to the wrong address due to an error by us or the courier, we guarantee a full refund.
  

Simply put: no matter what happens during shipping, you’re never left unprotected or worrying. We stand behind every order and make sure you’re taken care of.

Need Assistance?
We’re always here to help.
Email: help@devicean.com
Live Chat: Available during business hours

Worry-Free Returns

At Devicean, your satisfaction is our priority. Whether you're simply not fully satisfied or your item arrived damaged, defective, or incorrect, we’re here to make it right — with a simple and fair return process.

Return Policy

• Returns accepted within 14 days of delivery
• Applies to items that are not meeting expectations, damaged, defective, or incorrect
• Free returns for damaged, defective, or wrong items
• For returns due to dissatisfaction, return shipping may apply

How It Works

1. Start Your Return: Email help@devicean.com or log in to your account
2. Return Shipping: We’ll send you a prepaid label if your return qualifies for free return
3. Refunds: Issued within 5–7 business days after we receive the item

Need help? Reach out anytime at help@devicean.com — we’ll respond as soon as possible.