Vention SoundMate S11 Wireless Headphones

Shop with confidence — every order is fully protected from checkout to delivery.

• Delivery Time: Most orders arrive within 5–10 business days.
• Processing: Orders are checked and packed within 1–4 business days.
• Flat Shipping: One rate for all sizes and quantities.
• Pricing: Prices include all applicable taxes. International orders may incur local duties; we notify you in advance.
• Delivery Protection: Lost or delayed shipments are fully covered.
• Extended Delay Coverage: In very rare cases — such as unexpected carrier delays or technical issues — if your package has not moved or arrived after 30 days and the carrier has not reported it as lost, we will automatically consider it lost and issue a full refund.
• Tracking: Real-time tracking is available for all shipments.
• Address Updates: Contact us before dispatch if you need to update your shipping address.
• Support: Email us at help@devicean.com. If we can't respond immediately, we will get back to you as soon as possible.

Read full Shipping & Delivery Policy

We’re confident you’ll love your purchase — but if something isn’t right, we’ll make it right.

• Return Window: 14 calendar days from delivery for any reason (dissatisfaction, defect, or damage).
• Free Returns for Our Error: Defective, damaged, or incorrect items — return shipping is free.
• Change of Mind: Return allowed, but shipping is paid by the customer.
• Fast Refunds: Issued within 3–5 business days after your return is received and inspected.
• Easy 3-Step Process: Submit return request → Receive instructions → Send & Refund.
• Happiness Guarantee: Even after the return window, contact us for replacements, partial credits, or alternative solutions.
• Support: Email us at help@devicean.com. If we can't respond immediately, we’ll get back to you as soon as possible.

Read full Returns & Happiness Guarantee Policy