Ulanzi VL100X Compact Video Conference LED Light

Shipping & Delivery – Fast, Reliable, Guaranteed

At Devicean, we care about getting your order to you quickly, safely, and with full peace of mind. Here's what you can expect:

• Order Processing: All orders are processed within 1–4 business days (Mon–Fri, excluding holidays).
• Shipping Time: Standard delivery takes 5–15 business days after shipment. We’ll keep you updated if any delays occur.
• Shipping Costs: Flat rate of $4.99 on all orders. Free shipping on orders over $50 to 40+ countries.
• Tracking: You'll receive a tracking number via email once your order ships.
• Multiple Shipments: Orders with multiple items may arrive separately, each with its own tracking number.

Delivery Guarantee

• Most orders arrive within 5–15 business days of shipment.
• However, in rare cases — such as during peak seasons, carrier backlog, or due to weather conditions — delivery may take longer than usual.
• Because of these occasional delays, if your order isn’t delivered or remains stuck in transit for more than 45 calendar days after shipment, we’ll issue a full refund — no questions asked. Refunds are processed automatically.
• If your package is confirmed lost by the carrier, you'll receive an immediate refund, processed automatically.

Delivery Issue Protection

• If your package is delivered to the wrong address or there’s a shipping error, we guarantee a full refund or replacement.
• If the issue is caused by us or the carrier (e.g., incorrect address), we’ll resolve it at no cost to you, including a full refund.

Need help? Contact us anytime at help@devicean.com or use our live chat — we’re happy to assist.